January 15th, 2021

Slack investigating outage and connectivity issues with its communications platform

By The Canadian Press on January 4, 2021.

The Slack app icon is displayed on a computer screen, Wednesday, Dec 2, 2020, in Tokyo. THE CANADIAN PRESS/AP, Kiichiro Sato

SAN FRANCISCO – Slack Technologies Inc. says its communications platform is experiencing an outage and connectivity issues.

The San Francisco-based company says on its website that staff have been investigating the issues since customers reported having trouble loading channels or connecting to its platform Monday morning.

The company first notified users of issues around 10:14 a.m. EST and upgraded the incident to an outage at 11:20 a.m. EST.

Throughout the morning, dozens of Canadian Slack users on Twitter reported that they were having trouble accessing the platform.

Slack is used by many global businesses as an inter-office messaging tool and reported upwards of 10 million daily active users at the start of the COVID-19 pandemic.

Slack was founded in British Columbia in 2009 by Canadian tech entrepreneur and Flickr co-founder Stewart Butterfield, who announced in December that he will sell the company to Salesforce for US$27.7 billion.

This report by The Canadian Press was first published Jan. 4, 2021.

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