By Jensen, Randy on October 21, 2020.
Everyone in Canada will soon have access to 211, a free, confidential information navigation service that connects people to critical government and community-based health and social services in their community thanks to funding from the Government of Canada.
Whether a parent worried about their child’s mental health, a senior feeling isolated or anxious about getting basic necessities, a family struggling to put food on the table, or an individual looking for help to better understand what financial support is available to them, 211 is the front door to support.
211 helps people navigate the complex network of government and community programs and services quickly and easily, and promises access 24 hours a day, seven days a week, in over 150 languages. Across Canada, the service is offered through a variety of ways including phone, chat, website and text. In all cases, 211 confidentially connects people who are seeking support to the right information and services.
As part of its COVID-19 response, the federal government provided funding to United Way Centraide Canada to increase the capacity and expand access to 211 services for all Canadian residents. This will be even more valuable as Canada enters the second wave of the pandemic.