Ottawa extends taxpayers’ ombudsman’s term for another 2 years

By Canadian Press on September 16, 2025.

OTTAWA — The federal government is keeping the taxpayers’ ombudsman in his role for another two years as Ottawa tries to get tax services in Canada back up to speed.

Finance Minister François Philippe Champagne says he’s extending François Boileau’s term through to October 2027.

The tax ombudsman advises the minister and is tasked with handling complaints to the Canada Revenue Agency.

Boileau says he is honoured to keep the role he started in 2020 and his office will pay close attention to how staffing numbers and new technologies are affecting service levels for taxpayers.

The extension comes after Champagne asked the CRA for a 100-day plan to improve service delays at the tax agency’s call centres.

Boileau says he commends the minister’s direction but warns his office is not immune to the same pressures, with complaints rising to levels not seen since the COVID-19 pandemic.

This report by The Canadian Press was first published Sept. 16, 2025.

The Canadian Press