By Jensen, Randy on June 18, 2020.
In an effort to assist customers during COVID-19, and in accordance with the provincial government’s Utility Payment Deferral Program, the City of Lethbridge halted its standard arrears collection and disconnection process, and stopped penalty fees for residential and small commercial customers.
The deadline to apply to the Utility Deferral Program ends at 4:30 p.m. today. Customers who would like to take part in the deferral program must call 311 (403-320-3111, if you are outside of Lethbridge). The City is also reaching out to customers who have arrears on their utility billing account to determine if they wish to take part in the program.
Any customers who have not signed up for the Utility Payment Deferral Program and have utility billing accounts in arrears will be subject to penalty charges, and the standard arrears collection process, starting Friday.
Once enrolled in the program, the deferred balance will be divided into 12 equal payments, to be paid over the next 12 months. The deferral amount applies to charges incurred during the deferral period set by the provincial government, March 18 to June 18, and does not apply to billing amounts charged on an enrolled utility customer’s invoice that were originally due prior to the deferral period.?
For more information about the Utility Deferral Program, visit http://www.lethbridge.ca/UtilityDeferral.