Everyday delays are quietly killing productivity
By Lethbridge Herald on August 15, 2025.
Perry Kincaide
Troy Media
Canada’s productivity is declining—but not only for the reasons economists usually cite. The real drag on our economy isn’t just tax policy, innovation gaps or labour shortages.
It’s something far more ordinary yet universally experienced: the staggering amount of time Canadians waste every day just waiting.
Every year, the average Canadian loses more than two weeks doing absolutely nothing. At red lights. On hold. In lines. Watching ads. These delays may feel trivial, but over a lifetime they steal years of time—and they’re quietly crushing our productivity.
We’ve come to accept passive waiting as part of modern life, but the cost is staggering. These lost minutes add up—stealing time that could be spent with family, learning new skills, building businesses or simply resting. Multiply that across the country, and it’s not just a personal inconvenience. It’s a national economic problem.
Productivity means using our time and resources efficiently—whether to earn a living, deliver services or enjoy life. When systems waste that time, the loss becomes structural. And it’s one Canadians feel every day.
Consider how much time the average Canadian adult wastes each year in routine, passive waiting. According to time-use surveys, consumer behaviour studies and media analytics, Canadians spend roughly 36 hours at red lights, 80 hours on hold with government or customer service, and more than 120 hours watching ads—often embedded in streaming platforms. Add time lost to packaging, hot water delays, queues and event buffering, and the total comes to nearly 400 hours a year. That’s close to 16 full days—gone.
Annual Hours Lost:
Red lights and pedestrian signals – 36
Sealed packaging – 9
Waiting for water to heat – 24
Elevators, buses, trains, airplanes – 48
On hold (government, customer service) – 80
Ads (TV/streaming) – 122
Grocery and retail lines – 20
Restaurant wait times – 22
Waiting for entertainment to begin (e.g., previews, buffering, event delays) – 18
Over a lifetime, the picture is even worse. The average Canadian adult loses more than 1,180 days—or over 3.2 years—doing nothing but waiting.
Lifetime Time Lost (Days)
Red lights and pedestrian signals – 112.5
Sealed packaging – 28.1
Waiting for water to heat – 75
Elevators, buses, trains, airplanes – 150
On hold (government, customer service) – 250
Ads (TV/streaming) – 381.2
Grocery and retail lines – 62.5
Restaurant wait times – 68.8
Waiting for entertainment to begin (e.g., previews, buffering, event delays) – 56.2
While each instance feels minor, the cumulative effect is significant. These passive delays add up to years of lost time that could be spent on learning, connection, creation or rest.
We’ve normalized these delays. We blame safety concerns, system limitations or advertising models. But multiplied across the population, they become a hidden tax on national productivity and well-being.
Economists have warned for years that Canada’s productivity growth is stalling. Yet few are paying attention to the everyday time drains that quietly erode our potential. Multiply that wasted time across the country and it adds up to millions of lost workweeks—a drag on the economy and on our lives.
This isn’t about blaming individuals. It’s about recognizing how our systems—how cities are built, how services operate, how companies monetize our attention—shape how our time is spent.
Improving productivity doesn’t mean working harder. It means living smarter and wasting less.
Canada must act. Urban design should ease traffic congestion and reduce red-light delays. Packaging rules should eliminate frustrating, over-sealed containers. Government and service providers must offer real digital alternatives and call-back systems. And we need reasonable limits on ad density in both traditional and streaming media.
These are not luxuries. They’re the infrastructure of a more productive and livable society.
Canada doesn’t lack talent or ambition. What we lack is a system that protects time as a resource worth defending.
If we’re serious about progress, we must look beyond tax credits and innovation grants. We need to design daily life so Canadians can spend more time doing things that matter.
Billions of hours are gone—time we will never recover. That’s not just lost GDP.
We’re losing time that makes life worth living.
Perry Kinkaide has served as an advisor and director for various organizations and founded the Alberta Council of Technologies Society in 2005. Previously, he held leadership roles at KPMG Consulting and the Alberta Government. He holds a BA from Colgate University and an MSc and PhD in Brain Research from the University of Alberta.
© Troy Media
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