Trying to get exemption card time-consuming

By Letter to the Editor on September 30, 2021.

Editor:
I am unable to access my “exemption card”, aka “vaccine passport”, which was supposed to be available to me on Sept. 20. Two attempts  to access it online were met with the warning that it was not available and continued attempts to try to access it would be blocked. 
I contacted the pharmacy where I received the two Moderna shots, and asked if they had had any other people calling about inability to access their “passport”. They said they had several complaints.
I contacted Nathan Neudorf’s office, and Karen gave me a number to call. The robocall advised me to email  “covidrecord@gov.ab.ca”, which is rather circular, leading to other (irrelevant) information. I was led to an email address, which I contacted.  This email address immediately responded with the message that my message was blocked. 
Returning to the phone, I tried the robo number again (1-800-315-6028) and was told the current wait to speak to a human was four hours and five minutes. Really?!
Mark Wierzba
Lethbridge